Privacy Policy

At Wuninspires Wellness and Consulting (“we,” “us,” or “our”), we are deeply committed to protecting your privacy and upholding the confidentiality of your personal information and personal health information. This Privacy Policy outlines how we collect, use, disclose, and protect your information when you visit our website at https://wuninspireswellness.com/ (the “Site”) or engage our therapy, counselling, and consulting services.

Information We Collect

We collect information that identifies or can be used to contact or identify you (“Personal Information”), as well as clinical details necessary to provide safe and effective counselling services.

a. Personal Information Provided directly by You

Contact Information: Name, email address, phone number, and mailing address.
Appointment & Booking Details: Dates, times, and preferences submitted through our booking forms.
Communications: Information provided when you fill out contact forms, send us emails, or communicate via phone.
Intake & Health Information: Brief health histories, therapeutic goals, or intake form data collected prior to or during counselling sessions.

b. Technical Information Collected Automatically

When you visit our Site, certain technical data may be automatically collected, including:

IP address, browser type, operating system, and device information.
Pages visited, time spent on pages, referral sources, and website usage statistics.
Cookies and similar tracking technologies to ensure Site functionality and improve user experience.

How We Use Your Information

We use your information strictly for legitimate service and business purposes, including to:

Provide, schedule, and manage individual, couples, and family counselling sessions and consulting services.
Respond to your inquiries, appointment requests, and messages.
Maintain confidential client records in accordance with professional regulatory standards.
Send administrative communications, such as booking confirmations and reminders.
Improve, optimise, and maintain the security and functionality of our Site.
Comply with legal and professional duties and regulations.

Confidentiality & Clinical Records

Confidentiality is a core pillar of our practice. All disclosures made during therapy or counselling sessions are strictly confidential and governed by the ethical codes and standard guidelines of relevant professional bodies in British Columbia/Canada (e.g., BCACC, CCPA).

Exceptions to Confidentiality:

Information disclosed during sessions will not be shared with outside parties without your written consent, except where required or permitted by law, including:

Immediate risk of serious harm or imminent danger to yourself or others.
Reasonable suspicion or evidence of child abuse, neglect, or vulnerable adult abuse.
A valid court order, subpoena, or legal directive requiring the release of records.

How We Share & Disclose Information

We do not sell, rent, or trade your personal information. We may share information only in the following contexts:

Service Providers: Trusted third-party vendors who assist in website hosting, secure online booking, practice management software, or payment processing. These providers are bound by strict confidentiality agreements and security standards.
Legal Requirements: When required to comply with applicable laws, regulations, or enforceable governmental requests.

Data Storage & Security

We implement physical, technical, and administrative safeguards designed to protect your personal and health information against loss, theft, unauthorized access, copying, modification, or disclosure.

Please note, however, that no internet transmission or electronic storage method is 100% secure. While we strive to protect your data using industry-standard measures, we cannot guarantee absolute security for data transmitted across public networks.

Cookies and Tracking

Our Site uses cookies to enhance user navigation and analyse website traffic. You can adjust your browser settings to refuse or block cookies; however, doing so may affect the availability or functionality of certain features on our Site.

Third-Party Services

Our Site may contain links to external websites or third-party platforms (e.g., external scheduling tools or resource websites). We are not responsible for the privacy practices, content, or security of those external platforms. We encourage you to review the privacy policies of any third-party sites you visit.

Your Rights & Access to Records

Depending on your jurisdiction, you have rights regarding your personal information, including:

Access: Request access to the personal information we hold about you.
Correction: Request corrections to inaccurate or incomplete information.
Withdrawal of Consent: Withdraw your consent to our processing of your information (subject to legal or contractual limitations).

To request access to or changes to your personal information, please contact us.

Updates to This Privacy Policy

We reserve the right to modify or update this Privacy Policy at any time. Any changes will be posted directly on this page with an updated “Last Updated” date. We encourage you to review this policy periodically.